There are many situations in business that require the ability to have a private conversation or to be able to work or listen without being distracted. A sound masking system creates background noise using the same frequencies as human speech, thus masking it. The noise created by a sound masking system sounds something like blown air. When done well, sound masking is an unobtrusive way to reduce distractions and keep private conversations private. Here are four situations where sound masking would benefit your business.
1. Use sound masking to protect customer data.
Privacy of customer data tops the list of reasons to use sound masking in your business. If you have employees taking orders over the phone, they have probably been trained to repeat the customer’s credit card information to make sure they’ve gotten it right.
While this is great for accuracy, it is terrible for privacy. Your customer’s credit card information could be overheard by another employee or even by a customer on a different line with another employee. Sound masking makes the conservation in one cubicle unintelligible from the cubicle next door, keeping your customer data safe.
2. Sound masking keeps private conversations private.
If you are disciplining an employee, it’s bad form to let the whole office know about it. When you have conversations like these in an office that doesn’t use a sound masking system, you risk having the conversation overheard by people who do not need to know about it. This is just one example of a conversation that needs to be kept private.
There are many other times where privacy is important. Whether you’re meeting with an employee who needs time off to deal with a medical or family problem that they don’t want everyone to know about or you’re discussing possible layoffs with your senior management, there are times when having someone overhear your conversations can be disastrous. Sound masking prevents accidental eavesdropping on important, confidential conversations.
3. Sound masking helps keep distractions to a minimum.
It can be difficult to concentrate on your work when there are conversations going on all around you. You hear someone gossipping at the water cooler and your ears perk up. Even if you’re trying hard not to listen, you pick up snippets of conversation here and there that grab your attention and distract you from your work.
This reduces productivity and increases employees’ stress levels. Having a quiet place to work is essential to be able to focus on getting the work done. Even though sound masking adds sound to the mix, it results in a workplace that seems quieter. Sound masking makes it difficult to hear the extraneous conversations going on around you, so they don’t distract you and keep you from getting your work done.
4. Sounds masking keeps it from getting “too quiet.”
If it’s so quiet in a room that you can hear a pencil drop, it feels awkward. Employees in this sort of environment are often so focused on trying not to make a sound and distract others that they can’t relax. In this type of environment, every little noise is a potential distraction—even the sound of employees typing on their keyboards. Sound masking provides a base level of background noise to break up the tension in an otherwise too-quiet room.